Frequently Asked Questions

We accept most health insurances because we believe accessibility to care is important.

Plans accepted:

• Aetna

• Blue Cross Blue Shield

• Cigna

• Health Partners

• MA

• Medica

• Medicare

• Optum

• UMR

• United Healthcare

Insurance Payments and Fees

We can bill most insurance companies for your therapy and are offering a sliding fee scale agreement for those without insurance or who choose not to use it.

• We will do our best to check on your insurance eligibility before your initial appointment, however, this does not guarantee payment for the service. While we will obtain prior authorization for services when needed, your insurance company may deny continued sessions for a variety of reasons.

• If your insurance benefits run out, you are without insurance, or having difficulties with coverage of your services and you decide you would like to continue in therapy, we can help you understand your rights, assist you with finding other coverage, or help you appeal to your insurance company. We will gladly work with you and your health insurance provider to seek maximum benefit for you.

• If you find you no longer have insurance coverage and would like to continue in therapy with your therapist, in some cases we are able to offer a sliding fee scale based on your income and family size. Your therapist will know these procedures and be able to access the forms for you to use in making an application.

• In some situations, your health insurance will not cover your therapy costs. Some situations that may not be covered are:

  • A diagnosis that your insurance company deems "not medically necessary"

  • Marriage/couple's counseling

  • A diagnosis that your insurance company has excluded from coverage

  • A service rendered that is not covered under your Member Benefit Contract.

While we do whatever we can to make continued therapy possible and set up payment plans, when necessary, we also ask that you understand that you are ultimately responsible for any fees for your therapy. We reserve the right to send delinquent accounts to a collections agency. In the event your account goes to collections, you will be responsible for collection fees and/or attorney fees.

If you do not have insurance or choose to pay out-of-pocket, you have the right to a Good Faith Estimate under the No Surprises Act.

Before your initial appointment, you will be contacted by your therapist and asked to complete some intake forms and be given information about the intake process and appointment details before your initial visit.

• Your therapist will conduct an intake assessment with you and collaboratively create a treatment plan that best meets your needs. Together, you will determine the focus of your work, the methods to be used, and the frequency of your therapy appointments which will likely change over time.

• We encourage all clients to come ready to talk openly and honestly about the challenges they’re experiencing. 

• Psychotherapy can be uncomfortable and challenging at times. We understand it takes courage and effort to make sustainable changes and are here to support you in that process.

You have a right to know and understand the protections offered by HIPAA, the rules of client confidentiality, and your responsibilities throughout this process.

Client Rights and Responsibilities

Copays are due at the time of service. We offer credit card and HSA payment options.

Please give 24 hours’ notice of cancellation in order to avoid being charged for a late cancellation or missed appointment. We can make exceptions due to illness or other unforeseen circumstances over which you have no control. 

We encourage clients to advocate for themselves. If you have a complaint, please first try to address this with your therapist. 

We wish for any complaints able at times to be resolved quickly and directly. Any illegal or unethical behavior is unacceptable and should be reported it to the governing Board of your therapist. The contact information for licensing boards can be found below as well as posted on our waiting room wall.

MN Board of Social Work
335 Randolph Avenue, Suite 245
Saint Paul MN 55102-5502     

Phone: 612.617.2100 | 888.234.1320
Fax: 651.215.0956
social.work@state.mn.us